Mosaic pro warehouse1/25/2024 We reserve the right to make changes to product specifications at any time without notice. Natural stone tiles/slabs and corresponding trim may not be an exact match. Images and product samples are representative of a product’s potential characteristics. There is no guarantee that the sample product or images will 100% match the product received. No claims will be accepted after product is installed.įor more detailed information please read our store policy. More than 3% you must provide photos and proof of broken pieces.Īny claim made after 3 days of delivery is not acceptable, such as: we received but did not open, installation did not start yet etc. If a product is received damaged or missing, please contact us immediately.Ĭustomers are required to inspect all received products for damage within 3 days from the date of delivery.Ģ-3% broken pieces are are acceptable. If seller is not at fault, customer is responsible for return Shipping Costs. Please note that Shipping Cost is not refundable. It should be in original packed condition. Only full returns will be accepted after other conditions being approved. We DO NOT accept any partial returns at all. Again, you must contact us with Return Request within 7 days, if you intend to return any item back to our store. There is a 25 % restocking fee for returned items that are not being exchanged and are not damaged. Items returned to us after 30 days and without contacting us prior with Return Request, will NOT be refunded. Refunds are contingent upon inspection of item(s) once we receive it.Īfter 30 calendar days of returns, we will offer an exchange or store credit only. To obtain a RMA number contact us at not be a special order or a custom order. No returns will be accepted without an RMA. Original sales receipt and an RMA (returns material authorization form) must accompany all returns. Return request must be placed within 30 calendar days of the delivery date (after 30 days no returns are allowed). Products and packaging showing no signs of wear or damage in any way. Items must be in "new, unaltered and unused condition". Returns and exchanges will only be accepted if terms and conditions noted below are followed: At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. We accept returns for exchange or refund 30 calendar days after delivery of the product. There will be no cancellations, after the shipment has left the warehouse. If you decide to cancel the order after 24 hours since order placement, there will be a cancellation fee of 25% of the order amount. We offer free of charge cancellation within 24 hours from the time the order was placed. Our suppliers are going through a long process to get your order prepared: picking the material, preparing the order, packing the boxes, creating labels etc. LTL Deliveries are only curbside delivery. We ship throughout United States of America.**Įstimated Lead Time: 2-3 business days plus shipping. If the items in your order which qualify for 'Free Shipping' (total product cost of $1,999 or more (for Mosaics and Moldings only), your order ships FREE! **
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